Customers say: The overall sentiment of the reviews is positive, with a slight inclination towards positive. The recurring themes and sentiments expressed are professionalism, expertise, efficiency, respect, and satisfaction. Customers frequently mention the technicians' knowledge, friendliness, and the quality of the service provided. There are also mentions of technicians going above and beyond to address concerns and ensure customer satisfaction. Negative reviews are minimal, with complaints mainly centered around scheduling issues or minor inconveniences. However, the positive reviews significantly outweigh the negative ones, indicating a high level of customer satisfaction with the services provided by Austin & Vincent's Heating.