To charge almost $600.00 for less than a hours work to install a $20.00 is criminal...to take advantage of people that have an emergency situation is about as low as you can get... I give you a one star for experience only because their was nothing lower....
Response from Vincent's Heating & Plumbing:
Hibbert – It is very unfortunate that you needed emergency service. Who would have imagined that the temperatures would be in the low 40’s going into the Memorial Day weekend? - and that your furnace would breakdown on Friday night going into the long weekend? Emergency service is expensive. You knew this when you booked the call and were quoted a $380 emergency minimum charge that you agreed to. You were also informed that after diagnosing the problem the technician would present repair options to which would be added an $80 emergency service fee. You could have said ‘no thanks’ and called around – but you didn’t. Instead, after you agreed to our fees for service, we sent a tech out immediately, quickly restored your furnace to working order to get you heat, and you have been comfortable since. Further, after he diagnosed the problem and before he did the repair, he presented you with options that included the cost of the repair so you knew exactly what you would be paying. We were transparent throughout the process. There are a lot of working pieces that go into providing service that you haven’t considered – and even more for emergency service - and they all add up. I am glad we were able to quickly respond to your emergency restore your heat so you could be warm.
Greg did a great job for us. He is very knowledgeable of the products, personable and customer focused. Nancy is friendly and did a great job keeping us informed when to expect VHP at our home for each of the 3 visits. This is our second furnace with VHP and we continue to recommend VHP to our family and friends.
First getting an HVAC company interested in gas leak repair is challenging enough so this was awesome to find them. They were very professional in arranging the service call to getting the job done quickly and in a little bit of time. Rob was excellent at his trade.
We could not be any happier with the service we get every time with Michael Smith he knows what he doing and really take care and is through in all that we need done. Thank you for employing knowledgeable people.
Very satisfied, will highly recommend.
Marvin works very quick, my kitchen was all clean up after the work and very pleased
Very nice job
Installed new 40 water heater
Maintenance tune up on Amana furnace
Inspection on newly installed Amana furnace and ac
Maintenance tune up on Amana ac
Furnace tune up
Gas leak repair
Air conditioning repair
New furnace setup
Installed new 96% Amana Furnace
Water heater repair
Annual maintenance and performance tune up on boiler
Furnace and air conditioning maintenance