Customers say: The overall sentiment of the reviews is positive, with many customers expressing satisfaction with the services provided by Vincent Heating and Plumbing. The positive reviews frequently mention the professionalism, expertise, and courteousness of the technicians, as well as the quality of the work performed. Customers also appreciate the prompt and efficient service, with many highlighting the technicians' ability to explain the problem and the solution in a clear and understandable manner. Additionally, the positive reviews often mention the friendly and helpful office staff, with some customers specifically mentioning Nancy's assistance. However, there are a few negative reviews, which primarily focus on issues related to scheduling and communication. Customers have complained about long wait times for appointments, delayed responses to inquiries, and technicians arriving late or not at all. There are also a few complaints about pricing, with some customers feeling that the costs were higher than expected. In general, the positive reviews outweigh the negative ones, and the overall sentiment is positive. Customers seem to trust and rely on Vincent Heating and Plumbing for their heating, cooling, and plumbing needs, and the company has a reputation for providing high-quality services and customer satisfaction.